Production time varies depending on the complexity of the item and current order volume. Simple customizations typically take 2-3 weeks, while more intricate pieces may require 4-6 weeks. We'll provide an estimated completion date during your consultation.

Absolutely! We encourage customization to match your preferences. During the consultation phase, we'll discuss available material options, color choices, and finish preferences. Our team will guide you through the selection process to ensure your vision becomes reality.

We ship worldwide with careful packaging to ensure your handmade gift arrives in perfect condition. Shipping costs and estimated delivery times vary by location and will be calculated at checkout. Domestic orders typically arrive within 5-7 business days after completion.

Yes, we offer premium gift wrapping services to make your presentation extra special. Options include elegant boxes, ribbons, and personalized gift cards. Please mention your wrapping preferences when placing your order.

If you need to modify your order, please contact us as soon as possible. Changes can typically be accommodated during the design phase, though modifications after production begins may incur additional fees. We're committed to working with you to achieve the best possible result.

Care instructions vary depending on the materials used in your handmade gift. Detailed care guidelines are included with each order. Generally, we recommend gentle cleaning with appropriate methods for each material type and avoiding extreme temperatures or direct sunlight.